(a) This Website is owned and maintained by Splendid Asia and is provided solely to assist you to gather travel information, determine the availability of travel-related goods and services, make legitimate reservations or otherwise transact business with travel suppliers, and for no other purposes.
(b) The following terms and conditions (the "Terms") govern your use of this Website. By using this website, you agree to be bound by these Terms. Should you disagree to these Terms please do not use this Site.
Splendid Asia is a private limited liability company incorporated in the Republic of Maldives under the Company Law of 1996 and having its registered office at G. Kasthoorige 2nd Floor, Alikilegefaanu Magu, Male’, Maldives with registration number C- 58/2006.
Use of the Website (a)As a condition of your use of this Website, you warrant that:
1.you are at least 18 years of age;
2.you possess the legal authority to create a binding legal obligation;
and restrictions applicable thereto;
6.all information supplied by you on this Website is true, accurate, current and complete; and
7.if you have any existing relationship with Splendid Asia Pvt Ltd (e.g. Username and Passwords), you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
(a)General complaints, if any, need to be addressed no later than 7 working days following your return date.
(b)Complaints relating to the undesired level of services provided at the destination must be done on the spot. Our team can be contacted by phone on +960 3312460, +960 7999960, +960 7773236 & +960 7723122 or by email [email protected].
(c)Splendid Asia Pvt Ltd is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns failing which you may, after the expiry of 60 days, seek appropriate remedy as per this Terms and Conditions.
(d)Any dispute rising from the use or content of this Site shall be governed by the laws, and subject to the exclusive jurisdiction of the Courts, of Maldivian courts of law.
(a) The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, are proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
1.use this Website or its contents for any commercial purpose;
2.make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
3.access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
4.violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
5.take any action that imposes, or may impose an unreasonable or disproportionately large load on our infrastructure;
6.deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
7."frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
(b) If your booking or account shows signs of fraud, abuse or suspicious activity, we may cancel any travel or service reservations associated with your name, email address or account, and close any associated Splendid Asia Pvt Ltd accounts. In addition, we may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, Splendid Asia Pvt Ltd reserves the right to take any necessary legal action and you may be liable for monetary losses to Splendid Asia Pvt Ltd, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Splendid Asia Pvt Ltd Product Department [email protected] Supplier Rules and Restrictions
(a) Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read those additional terms and conditions carefully. You agree to abide by those terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
(b) Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by us for your hotel booking.
(c) Splendid Asia Pvt Ltd is not liable for any costs incurred due to relocation.
(d) You acknowledge that some suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
(a) You acknowledge that the authorities in certain countries may impose certain additional taxes (tourist tax, etc), which have to be paid locally.
(b) You are exclusively responsible for paying such additional taxes.
(c) You acknowledge that, except as provided below with respect to tax obligations on the amount we retain for our services, we do not collect taxes for remittance to applicable taxing authorities. The hotel suppliers invoice us for certain charges, including, where appropriate, tax amounts. The hotel suppliers remit the applicable taxes to the applicable taxing jurisdictions. The tax recovery charges which we charge you on prepaid hotel transactions represent the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that we pay to the hotel supplier for taxes due on the rental of the room. They do not represent a collection of taxes from you for us to remit to the applicable tax authorities. The actual tax amounts paid by us to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain our service fees as compensation in servicing your travel reservation. Our service fees / handling Fee vary based on the amount and type of hotel reservation.
(d) Splendid Asia Pvt Ltd does not act as co-vendor with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location.
(e) Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (facilitation fee and/or service fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.
(f) Splendid Asia Pvt Ltd reserves the right to change the rate to offset any incidental increase in Local taxes or currency exchange rates.
(g) Prices exclude all personal consumption items (room service, mini-bar, laundry, telephone calls, etc).
(h) A mandatory City Tax / Tourism Fee / Green Tax / Goods & Services Tax (GST) applies in some destinations and is payable directly by the Guest at the time of check out.
In the event that your payment is taken at the time of booking, the company taking that payment and charging your credit card will be our authorized Bank or Partner, who takes such payment on behalf of the company providing the travel service or the travel service provider directly. Some bank and card companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. The currency exchange rate, if applicable, and any transaction fee is determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholders account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a reservation booked on this Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
(a) Splendid Asia Pvt Ltd affiliates pre-negotiate certain room rates with hotels to facilitate the booking of reservations on your behalf. You also acknowledge that Splendid Asia Pvt Ltd provides you services to facilitate such booking of reservations for a consideration. You authorize Splendid Asia Pvt Ltd to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges and service fees. You agree that your credit card will be charged for the total reservation price showing on our Website.
(b) You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 30 to 180 days) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation. You agree to pay any cancellation or change fees that you incur. In limited cases, some reservations cannot be changed or cancelled after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
(c) You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact our group Department. One of our group travel executive will evaluate your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit. (d) Kindly note that VISA decision is at the sole discretion of respective mission/government agency with no liability on Splendid Asia Pvt Ltd. The processing time for Visa is indicated as a reference however in some exceptional cases it could take longer. Visa applications must be lodged at least 15 calendar days before the intended visit and cannot be lodged earlier than three months before the start of the intended visit. If you are staying in Maldives, you will be given 30 days free VISA upon arrival with your hotel voucher, no advance VISA required for stays in Maldives which are less than 30 Days. If your stay in Maldives exceeds 30 days we will help you get the visa extension, however there might be a fee from the government for VISA extension in Maldives, you may get further information and details on www.immigration.gov.mv. (e) Please note that procedures and fees could change.
(a) The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the Splendid Asia Pvt Ltd Companies and the Splendid Asia Pvt Ltd Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, we expressly reserve the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
(b) Hotel ratings displayed on this Website are intended as only general guidelines, and the Splendid Asia Pvt Ltd Companies and the Splendid Asia Pvt Ltd Affiliates do not guarantee the accuracy of the ratings. The Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates, and their respective suppliers make no guarantees about the availability of specific products and services. The Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates and their respective suppliers may make improvements and/or changes on the Website at any time.
(c) The Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Splendid Asia Pvt Ltd Companies or the Splendid Asia Pvt Ltd Affiliates. All such information, software products, and services are provided is without warranty of any kind. The Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates and/or their respective suppliers are free of viruses or other harmful components. The Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.
(d) The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Splendid Asia Pvt Ltd Companies or the Splendid Asia Pvt Ltd Affiliates. The Splendid Asia Pvt Ltd Companies and the Splendid Asia Pvt Ltd Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Splendid Asia Pvt Ltd Companies and the Splendid Asia Pvt Ltd Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
(e) In no event shall the Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates and/or their respective suppliers have been advised of the possibility of such damages.
(f) If, despite the limitation above, the Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Splendid Asia Pvt Ltd Companies, the Splendid Asia Pvt Ltd Affiliates and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Splendid Asia Pvt Ltd or the Splendid Asia Pvt Ltd Companies in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.
This Website may contain hyperlinks to websites operated by parties other than the Splendid Asia Pvt Ltd Companies. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is for you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
(a) If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
1. A clear identification of the copyrighted work you claim was infringed.
2. A clear identification of the material you claim is infringing is on the Website, such as a link to the infringing material.
3. Your address, email address and telephone number.
4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
6. A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
(b) You may send us your notice by email to [email protected]; or by using the contact information available on our Website.
Your feedback is very important to us so kindly take a few moments to fill out your guest comment form upon your return. For your convenience, we have provided several means of delivery so kindly use the channel that best suits you:
• Email to [email protected]
• Filling in the Customer Feedback Form provided with your travel documents and dropping it of at the branch or airport counter.
Splendid Asia Pvt Ltd will only collect personally identifiable data, such as your name or email address, when it is voluntarily submitted to us at this website. From time to time, we may refer to that information to better understand your needs and how we can improve our services. We may use that information to contact you. We will not otherwise transfer the personally identifiable information you provide at this website to any third party unless otherwise disclosed to you.
(a) We may use the information you provide about yourself to fulfil your requests for our packages and services, to respond to your inquiries about our offerings, and to offer you alternative programs or services that we believe may be of interest to you should the ones you applied for initially be sold out. Sometimes, we also use this information to communicate with you our newsletter (as indicated in your subscription request)
(b) Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Statement.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact via email [email protected] or phone +960 3312460